Key Responsibilities:
Handle customer inquiries through phone calls and emails.
Prepare quotations, Proforma Invoices (PI), and sales orders.
Coordinate with customers regarding order status and dispatch schedules.
Follow up for pending payments and outstanding dues.
Maintain customer records, sales reports, and MIS data.
Coordinate with production, accounts, and dispatch departments.
Support the sales team in achieving targets.
Build and maintain robust customer relationships.
Handle complaints and provide timely resolutions.
Ensure proper documentation and filing of sales records.
Required Skills:
Valuable communication and coordination skills.
Strong email drafting and customer handling ability.
Knowledge of MS Excel, Word, and ERP software.
Ability to multitask and manage deadlines.
Good negotiation and follow-up skills.