Responsibilities
Understanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company’s rules and regulations.

Requirements
Bachelor’s degree in Business Administration or a related field.




3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
Positive knowledge of managing the performance of the team.
Exceptional verbal and written communication skills.
He/she should speak Hindi.
Should have experience in Real Estate.

Job Types: Full time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

Perks:
Health insurance
Paid time off

Ability to commute/relocate:
Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):
Candidate with Real Estate background will be an added advantage

Experience:
total work: 3 years (Preferred)
Customer service: 2 years (Preferred)

Language:
Hindi (Preferred)

Work Location: In person

📌 Customer Support Specialist Coimbatore (India)
🏢 Bright Bridge Infotech
📍 India