Position: Desktop Support Engineer L1 (Freshers)
Employment Type: Full-time
Working Days: 6 Days (Mon– Sat)
Timings: 9:00 AM – 6:00 PM
Note:
1) Looking for an Ahmedabad Local Candidates
2) Also can join on an immediate basis
Key Responsibilities:
Provide L1 technical support to end users for hardware and software issues.
Troubleshoot desktops, laptops, printers, and basic peripheral issues.
Install and configure Windows OS, applications, and basic drivers.
Handle basic network connectivity, LAN, Wi-Fi, IP, and DNS troubleshooting.
Provide basic support for Active Directory such as password resets and user account issues.
Assist with BitLocker and basic system security-related issues.
Log, update, and track support tickets within the required SLA.
Escalate complex technical issues to the L2/concerned technical team.
Maintain proper documentation of incidents and resolutions.
Basic Skills Required:
Basic knowledge of Windows OS & Desktop Troubleshooting
Basic understanding of Networking – LAN, Wi-Fi, IP, DNS
Basic knowledge of Active Directory
Basic understanding of BitLocker
Hardware & peripheral troubleshooting
Positive communication and problem-solving skills
Willingness to learn and work in an IT support setting
Qualification: BCA / B.Tech / MCA / Diploma in IT or Computer-related field.
Freshers with valuable technical fundamentals and a willingness to learn are encouraged to apply.
Pay: From ₹5,000.00 per month
Work Location: In person
📌 Desktop Support Engineer Freshers Ahmedabad (India)
🏢 Hyperlink ITSystem
📍 India
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