We are looking for a Customer Relationship Officer to manage customer relationships, understand their needs, resolve queries, and support sales and business growth. The ideal candidate should have excellent communication, follow-up, and customer-handling skills.
Main Responsibilities & Tasks
Handle customer queries, requests, and complaints professionally.
Build and maintain robust relationships with existing customers.
Follow up with customers and ensure timely resolution of issues.
Identify customer needs and recommend suitable products/services.
Generate leads and support sales and business development activities.
Promote cross-selling and upselling prospects.
Maintain accurate customer records and update CRM systems.
Achieve assigned customer service and sales targets.
Coordinate with internal teams to resolve customer issues.
Ensure high customer satisfaction and retention.