We are hiring Virtual Relationship Managers (VRMs) to manage customer relationships through digital and voice channels. The role involves understanding customer needs, assisting with banking services, and recommending suitable financial products.
This is a outstanding prospect for fresh graduates who want to build a career in banking, customer relationship management, and sales.
Key Responsibilities
Connect with assigned customers through calls and digital channels.
Understand customer requirements and recommend suitable banking products.
Handle inbound and outbound customer calls professionally.
Promote digital banking services and support customers with their queries.
Build and maintain strong customer relationships.
Resolve customer complaints and requests within defined timelines.
Maintain accurate customer interaction records in CRM systems.
Achieve assigned sales and portfolio targets.
Cross-sell and up-sell banking products such as cards, loans, insurance and other third-party products.
Identify sales opportunities based on customer profiles and requirements.
Ensure all customer requests and transactions are processed accurately.
Follow banking policies, compliance requirements, and internal guidelines.
Eligibility
Qualification: Graduation in any stream
Not eligible: B.Tech / BE
Experience: Freshers to 3 years
Age: 18–30 years
Freshers are welcome to apply
Skills Required
Good verbal and written communication skills
Customer-focused approach
Sales and persuasion skills
Basic knowledge of banking and financial products
Basic computer and CRM knowledge
Ability to build and maintain customer relationships
Telesales or customer-handling experience is an added advantage
Languages Required
English – Mandatory
Any one of the following:
Tamil
Hindi
Kannada
Malayalam
Why Join?
Opportunity to start a career in the banking sector
Suitable for fresh graduates
Customer relationship and sales exposure
Chance to develop communication and financial product knowledge