The incumbent will be responsible for the installation, servicing, and maintenance of Lithium-ion batteries under the TOTO Battery Financing Division
This role plays a critical part in ensuring uninterrupted battery performance and customer satisfaction by providing productive technical support and field services.
Key Responsibilities:
Install Lithium-ion batteries in e-rickshaws and other electric vehicles, ensuring adherence to technical and safety standards.
Perform inward quality checks on batteries received at the hub to confirm compliance with OEM and company specifications.
Diagnose, troubleshoot, and resolve battery-related technical issues promptly to reduce downtime.
Provide on-site service and maintenance support to ensure uninterrupted battery performance and 100% customer runtime.
Coordinate with OEM teams via video calls to address complex or unique technical concerns and implement effective solutions.
Maintain detailed service logs, job sheets, and technical reports with accuracy and timely submission.
Assist the Area Operations Head in achieving operational goals, improving service efficiency, and ensuring customer satisfaction.
Note:
Selected candidates will receive hands-on training in Lithium battery technology at the vendor facility.
Qualifications & Experience
Education:
Diploma in Electrical / ITI (Electrician) / B.Tech in Electrical Engineering.
Minimum 10th pass for ITI-trained candidates.
Experience:
Minimum 1 year of relevant experience in any of the following industries:
Inverter / Battery manufacturing or service industry
EV (Electric Vehicle) or e-rickshaw service sector
Lead Acid / Lithium-ion Battery industry
Industrial electrical service
Key Skills & Competencies
Basic understanding of electrical circuits and wiring.
Fundamental knowledge of battery technology (Lithium-ion preferred).
Ability to operate and update Battery Management Software.
Proficient in basic computer operations and Excel-based reporting.
Robust troubleshooting and problem-solving abilities.
Positive communication and coordination skills with customers and internal teams.
Self-motivated, disciplined, and capable of working independently in the field.