Job Description: Will execute transition of processes with end to end accountability
Consultants in this practice will be required to work closely with our clients on onsite projects
Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
To lead client engagements, ensuring consistent service delivery
Business development in select accounts

Responsibilities: Primary Internal Interactions
Transitions Reviews . Program Leads, Transitions Managers, Operations Leads, Operations Managers, Quality and PE team
Solutioning and implementation design . BD Team, Strategic Deal Team, designated operations and enabling functions engaged on case by case basis
Training and Development . Program Leads, Transitions Managers, Training function, external vendors as needed

Primary External Interactions





The primary external interactions of the resource will be in the Solutioning and Implementation Design role wherein the incumbent will interact with client stakeholders to present the solution and Transitions capabilities, and transition selected processes

Qualifications: Education Requirements
Graduate / Post Graduate in any stream
PMP, PgMP certification (preferred)

Work Experience Requirements
10+ years of experience, most of which should be in BPO workplace
3+ years of the BPO experience should be in Transitions
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement
Valid (10 year / 5 year) US &/or UK Visa will be an added advantage

Annexures

Requirement for Insurance L&A; Vertical

📌 Manager Noida (India)
🏢 EXL Service
📍 India