Avaya, Session Manager, System Manager, SIP, Voice, Telephony and NICE Call recording are some of the key words
Technical Behavioral
You need to have hands-on experience in managing Avaya Enterprise Telephony Infrastructure (CM 8.x/), H323 & SIP connectivity for Avaya & Non-Avaya Telephony integration, NICE call recording platform, CDR for call billing and regulatory requirements, Audio-conferencing solution etc.
You are expected having fair knowledge on Routing & Switching Technologies Protocols such as BGP, OSPF, HSRP, STP, SNMP etc. Knowledge in Telecom space for various LAN/WAN Circuits.
You are expected having fair knowledge on Aruba Wireless infrastructure and Automation/Scripting and Network Monitoring & Reporting Tools.
Structured and methodical in problem solving, ability to prioritize and manage time effectively. Transparent understanding of Priority & Severity.
Transparent understanding of ITIL processes; Change, Problem, Incident and Release management practices.