Role & responsibilities :
Monitor, troubleshoot, and support production applications hosted on Microsoft Azure.
Perform end-to-end troubleshooting of application and infrastructure incidents.
Investigate alerts and production issues using Azure Monitor, Application Insights, Log Analytics, and Dynatrace.
Analyze application logs and telemetry using Kusto Query Language (KQL) and Dynatrace Query Language (DQL).
Monitor and troubleshoot Azure API Management (APIM), Azure Functions, Service Bus, and Azure-native services.
Identify the root cause of application failures by tracing requests across APIs, Azure Functions, messaging services, and backend components.
Configure and manage alerts, dashboards, and monitoring rules to ensure proactive incident detection.
Utilize Dynatrace features such as Smartscape, Problems & Events, Distributed Tracing, Synthetic Monitoring, and Davis AI for performance analysis.
Participate in production on-call rotations and provide support for P1/P2 incidents.
Lead technical troubleshooting during major incidents and collaborate with development and infrastructure teams for timely resolution.
Prepare detailed Root Cause Analysis (RCA) reports and recommend preventive measures.
Work closely with DevOps, Application Development,



and Cloud Infrastructure teams to improve platform reliability and observability.
Support continuous service improvements through automation and operational excellence initiatives.

Required Technical Skills

Microsoft Azure
Azure Monitor
Application Insights
Log Analytics
Kusto Query Language (KQL)
Azure API Management (APIM)
Azure Functions
Azure Service Bus
Azure Alerts & Action Groups
Azure Portal

Monitoring & Observability
Dynatrace
Problems & Events Feed
Smartscape
Distributed Tracing
Synthetic Monitoring
Dynatrace Query Language (DQL)

Alternative tools (acceptable):
Recent Relic
Datadog

Incident Management
Production Support
P1/P2 Incident Handling
Major Incident Management
Root Cause Analysis (RCA)
Problem Management
SLA Management
On-call Support

Technical Knowledge
REST APIs
HTTP/HTTPS
JSON
OAuth/JWT Authentication
API Request/Response Flow
Azure Functions Lifecycle
Microservices Architecture
Event-driven Architecture
Messaging using Azure Service Bus

Preferred Skills
Understanding of CI/CD pipelines
Azure DevOps
Git
PowerShell or Bash scripting
Basic networking (DNS, TCP/IP, Load Balancer)
ITIL Foundation

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