Handle customer queries through phone, email, chat, and WhatsApp.
Understand customer concerns and provide accurate and timely solutions.
Handle complaints, requests, and service-related issues professionally.
Provide information about products, services, pricing, orders, or processes.
Follow up with customers to ensure their issues are resolved satisfactorily.
Maintain proper records of customer interactions, complaints, and resolutions in the CRM/ATS.
Coordinate with sales, operations, technical, logistics, and other internal teams to resolve customer issues.
Escalate complex or unresolved issues to the appropriate team or supervisor.
Make follow-up calls and keep customers updated about the status of their requests.
Maintain a high level of customer satisfaction and service quality.
Meet daily/weekly call, response, resolution, and customer satisfaction targets.
Identify recurring customer issues and provide feedback to the management.

📌 Customer Support Executive Chennai
🏢 SummitWorks Technologies
📍 Chennai