Lead daily service operations by monitoring case flow, queue performance, and SLA/SLO adherence.
Conduct quality audits and provide coaching and feedback to team members.
Support onboarding, training, and continuous skill development initiatives.
Analyze operational metrics, identify trends, and drive process improvements.
Handle escalations and ensure timely resolution of operational issues.
Collaborate with stakeholders to maintain compliance with organizational policies and governance standards.
Drive operational excellence through effective reporting, workforce management, and process adherence.

Preferred candidate profile
Bachelor's degree in Computer Science, Information Technology, or a related field.
6+ years of experience in Service Operations,



Technical Support, or Cloud Infrastructure settings.
Basic knowledge of Storage technologies and cloud platforms (GCP preferred).
Experience in case management, queue management, SLA/SLO monitoring, and quality audits.
Solid analytical, reporting, and problem-solving skills.
Excellent communication, stakeholder management, and team collaboration abilities.
Proven ability to coach, mentor, and support team performance.
Process-oriented mindset with a focus on operational excellence and continuous improvement.

📌 Gcp Storage Lead Gandhinagar (India)
🏢 Tata Consultancy Services
📍 India