We are seeking an experienced and analytical Customer Success Manager (CSM) to drive value realization, adoption, and growth. Reporting to the Customer Success Lead, the CSM will act as a strategic advisor, ensuring customers achieve their business outcomes through the Pando platform.

Responsibilities
Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements
Use product usage data to identify adoption gaps and optimize value delivery
Own customer relationships across operational and executive levels
Create and execute success plans tied to customer goals and KPIs
Conduct regular business reviews, product roadmap discussions, and training sessions
Resolve issues by coordinating with Support Technical teams
Identify upsell and expansion prospects in partnership with Sales
Promote Customer Advocacy through case studies and reference programs
Ensure smooth renewals, invoicing, and collections




Share customer insights with internal teams to inform product development

Requirements
2+ years of experience in Customer Success, Consulting, or Account Management roles
Prior experience with enterprise SaaS products (CSM experience preferred)
Supply chain, logistics, or transportation domain experience is a must
Solid consulting background with an analytical and problem-solving mindset
Exceptional communication and relationship-building skills
Comfortable with data analysis, dashboards, and customer health metrics
Ability to manage multiple accounts and prioritize tasks effectively

Job Details

Job Type: Full time

Location: Tamil Nadu, India

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Success Manager Chennai
🏢 Pando
📍 Chennai