Role & Responsibilities
Manage end-to-end onboarding and incubation of recent partners/sellers.
Provide training, guidance, and ongoing support on platform processes and policies.
Build strong partner relationships and resolve onboarding issues efficiently.
Collaborate with Operations, IT, Marketing, and other teams to ensure smooth onboarding.
Track partner progress and identify prospects for process improvement.
Preferred Candidate Profile
Bachelors degree in Business, Communications, or a related field.
2+ years of experience in seller support, partner onboarding, customer service, BPO voice process, or e-commerce.
Excellent verbal and written communication with solid problem-solving skills.
Proficiency in MS Office, particularly Excel and Word.
Customer-focused, organized, adaptable, and able to manage multiple priorities.
📌 Customer Support Executive Mumbai
🏢 Lumina Datamatics
📍 Mumbai
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