Location: Bangalore (Hybrid)
ServiceNow Certified: CIS HR, HRSD Skilled, CSA, CAD
At least 4+ years of experience as SN HRSD BA
SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting
Ability to lead analysis, design work to provide solutions to business problems
Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD.
Ability to validate requirements,
reason out reasons for deviations to Global Template and promote a fit-to-standard approach
Work with business stakeholders to break down HRSD business requirements into workable SN solution design
Support all team members with design options in service now HRSD for various topics
Support dev team during the sprint to solve any design problem
Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements
Share SN design related best practices
Lead any design work related to recent SN features and capability