Primary Skill:
VB.NET, Visual Basic 6.0

Required Skills & Experience:
Visual Basic for Applications (VBA) and Visual Basic 6.0
Solid knowledge of ITIL Framework and SIAM processes
Experience in Customer Application Support and Service Operations
Solid technical, analytical, and debugging skills
Familiarity with SRE principles and proactive monitoring
Expertise in Service, Problem, and Change Management
Excellent communication, stakeholder management, and governance skills

Role Overview:
The associate will be part of a large Application Support program spanning 205+ applications, including 40 mission-critical systems with 247 support. This engagement supports day-to-day customer business operations and follows an Onshore + Offshore delivery model, involving close collaboration with Tokyo-based stakeholders and potential onsite interactions based on performance and business needs.

While the primary focus is VB6/VBA, the broader technology stack includes .NET, SQL Server, Java/Angular,



Mainframes (IBM/Fujitsu), ServiceNow, SharePoint, and moreoffering solid opportunities to expand beyond VB.

The role emphasizes ITIL, SIAM, and SRE principles, making it ideal for engineers aspiring to grow into service reliability, operations excellence, and governance-focused leadership roles.

Key Responsibilities:
Oversee L1L2 application support, ensuring timely incident resolution and root cause analysis
Manage SLA compliance, reporting, and performance metrics
Coordinate change and release management for application updates and patches
Act as the primary customer contact for service delivery and escalations
Drive continuous improvement, automation, and cost optimization initiatives
Collaborate with vendors and cross-functional teams for issue resolution and service enhancements

📌 Application Support Chennai
🏢 Tekskills
📍 Chennai