Mandatory skills:- Looking for Strong ITBM resource with experience in Resource Management, Demand and PPM. Prior experience of workspaces is desirable
Accountabilities
Working across ServiceNow Platform and associated modules like : ITOM, ITSM, GRC.
Working on ServiceNow integrations using Integration Hub and Flow Designer
Design, build, test and document solution end to end
Work in Agile projects as a Dev engineer to deliver solutions for enhancements to be delivered in a sprint.
Working in larger projects as developer to support initial implementation of recent ServiceNow features.
Knowledge transition from external implementation partners for new modules
Keep technical expertise up to date
Dimensions and Special Challenges
The current ServiceNow platform uses ITSM, ITBM & LSM modules with future modules like ITOM & GRC/SecOps being planned for implementation.
Virtual working in a global setting with culturally diverse teams and across many organizational boundaries (within and across IT support and delivery organizations, incl. suppliers)
Managing multiple delivery priorities, multiple demand requests and complex (integration) issues
High degree of application, technology and SaaS landscape complexity and integration
Working as one team with business support teams to ensure seamless development and deployments of changes and maximum added value for the business by proposing continuous improvements in line with the business needs and strategy
Mandatory Qualifications and Skills
Hands On experience as a software engineer
HTML5/CSS/AJAX/.Net/Java/Webservices/GlideRecord
Client Side and Server-Side Scripting Client & Server API's/SaaS integration services
ACL & debugging
COTS (Commercial Off The Shelf Software)
Understand basic fundamentals of iterative development and continuous delivery
Understand basic fundamentals of software development processes and procedures
Understand basic fundamentals of CICD process, concepts of Integration and Deployment Pipelines
Understand incremental delivery and use metrics to track progress against the intended timeline
Experience in working in agile/scrum delivery teams/DevOps
Self-starter and able to handle concurrent tasks with appropriate priority
Ability to challenge and debate issues of importance to the organization
Good interpersonal skills and a cooperative management style, both face-to-face and virtually