Role & responsibilities

oles & Responsibilities
Respond to customer queries through email and live chat.
Resolve customer issues accurately and within the defined turnaround time (TAT).
Provide information about products, services, orders, and account-related queries.
Maintain accurate records of customer interactions in the CRM system.
Escalate complex issues to the appropriate team when required.
Follow company policies, quality standards, and process guidelines.
Ensure customer satisfaction by providing timely and qualified support.
Meet daily productivity, quality, and performance targets.
Maintain confidentiality of customer information.
Collaborate with team members and participate in training sessions.

Required Skills
Excellent written English communication skills.
Good typing speed and accuracy.
Basic computer knowledge (MS Office, Email, Internet).
Robust problem-solving and analytical skills.
Ability to multitask and work in a rapid-paced environment.
Willingness to work in rotational shifts, if required.

Preferred candidate profile

📌 Walk In Non Voice Customer Service Executive Hyderabad
🏢 Stratsol Software Systems
📍 Hyderabad