Greetings from TCS..

TCS is hiring for the role "Microsoft Dynamics CRM Admin".

Location : Hyderabad

Experience: 6 to 8 years

Job Requirements:

Overall,
6–8 years
of experience in IT administration
- Minimum 4 years of expertise in Power Platform administration.
- Strong experience in Dynamics 365 CRM administration, environment management, user and security administration.
- ,Proven ability to lead teams and manage customer-facing roles.

Key Responsibilities:

6 to 8 + years of Power Platform administration

Environment Management
- Create, configure, and manage Dynamics 365 CRM environments (Dev, Test, UAT, Production) via Power Platform Admin Center.
- Perform environment copy, reset, and removal as per organizational policies.
- Monitor workplace health and resolve issues related to access, performance, and configuration.

User & Security Administration
- Manage user access, security roles, and security groups.
- Coordinate with Environment Owners for role assignments and privilege escalations.
- Ensure compliance with PIM (Privileged Identity Management)



and tenant-level security standards.

Storage & Resource Management
- Monitor Dataverse storage usage (Database, File, Log).
- Advise on storage compliance and coordinate cleanup or purchase of additional capacity.
- Track and report resource utilization (apps, flows, portals, Power Pages sites).

Governance & Compliance
- Implement and enforce ALM (Application Lifecycle Management) best practices.
- Maintain SOPs for environment setup, mailbox activation, and portal configuration.
- Ensure adherence to Microsoft licensing and subscription requirements.

Issue Resolution & Support
- Act as L3 support for tenant-level issues in Dynamics 365 CRM and Power Platform.
- Engage with Microsoft Support for escalations and troubleshooting.
- Provide KT (Knowledge Transfer) sessions and documentation for new Joiners.

Communication & Reporting
- Draft formal communications for environmental changes, compliance no

📌 Microsoft Dynamics CRM Admin (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad