JD UAM,AD
- *Takes timely action to ensure assigned issues are resolved.*
- *Performs access/account support based on SOPs for internal applications, systems, network shares, UNIX servers, and email access.*
- *Follows up on questions, problems, or suggestions and responds to employee inquiries with appropriate level of urgency.*
- *Provides ad-hoc advice and support for non-service catalogue items/general queries as directed.*
- *Takes part in Service Improvement Programs (SIP’s) as required.*
- *Supports senior colleagues in other areas of technology to identify and correct problems.*
- *Helps ensure monitoring requirements are implemented and observed.*
- *Provides Ad-Hoc reporting for Service Delivery as required.*
- *Provides appropriate support documentation and tools for colleagues at all levels.*
- *Answers queries as appropriate regarding the use of current and recent technologies.*
- *Collaborates with Project teams to assist with issue resolutions.*
- *Follows the established Change Management processes.*
- *Familiar with relevant technology developments.*
- *Maintains knowledge of relevant service catalogs products.*
- *Remains up to date on technology projects.*
- *Adheres to standards as defined.*
- *Follows all security policies.*
*Uses best practice processes in every request, to be compliant with SOXFSA audit requirements*
Please also see this
- They need candidates who have basic knowledge in AD, O365, managing permission of folders, inheritance, exchange mailboxes, onboarding/ offboarding, Transfers, and entire lifecycle.
- Experience/ knowledge of OKTA tool is good to have.