Coordinate with operators at various project sites for daily updates and issue resolution
Communicate with clients regarding service updates, concerns, or technical queries
Track and ensure timely completion of tasks related to service and maintenance
Document reports, follow-ups, and feedback received from clients and site teams
Maintain internal project records and service logs.
Receive and resolve customers', or clients' complaints.
Schedule service appointments, installations, and follow-up visits, coordinating with fields technicians and customer availability.
Represent the company in a qualified and positive manner.
Maintain accurate records of customer interactions, service history, and system installations in Service Titan.