We are seeking a dedicated Service Manager to oversee and improve our service operations in Gurgaon, India. The ideal candidate will ensure customer satisfaction while managing a team effectively and efficiently. This role requires strong leadership and problem-solving skills in a full time, office-based workplace.
Key Responsibilities:
Team Management: Lead and motivate a team of service staff to deliver exceptional customer service, providing training and support to enhance their skills.
Service Delivery: Monitor the service delivery process to ensure all interactions meet company standards and customer expectations.
Customer Engagement: Act as a primary point of contact for customer inquiries and complaints, resolving issues promptly and maintaining robust relationships.
Performance Analysis:
Analyze service performance metrics to identify areas for improvement and implement strategies to enhance service quality and efficiency.
Operational Coordination: Collaborate with other departments to streamline operations, ensuring that service objectives align with overall business goals.
Required Skills and Expectations:
The ideal candidate will have a bachelor
Experience