Skill required: Omnichannel - Service Desk Voice Support
Designation: Customer Contact Comms Current Associate
Qualifications:Under Gradudate
Years of Experience:0 to 1 years
What would you do
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.
Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile. It ensures that customers can interact with a brand consistently, regardless of the platform they use. The goal is to enhance customer satisfaction and engagement. Key tasks involve coordinating marketing, sales, and customer service efforts across all channels.
Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support.
Manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
What are we looking for
- Written and verbal communication
Ability to work well in a team
Ability to perform under pressure
Collaboration and interpersonal skills
Negotiation skills
Written Communication
Customer Service
Customer Satisfaction
Customer Support Operations
Customer Care
Roles and Responsibilities:
- In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
Your primary interaction is within your own team and your direct supervisor
In this role you will be given detailed instructions on all tasks
The decisions that you make impact your own work and are closely supervised
You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
Please note that this role may require you to work in rotational shifts