Job Description :
We are seeking a diligent and proactive AR Caller to join our US Healthcare BPO team

The AR Caller will be responsible for managing the accounts receivable process by contacting insurance companies to follow up on pending claims, resolving denials, and ensuring timely reimbursement for healthcare services

Job Responsibilities:
Make outbound calls to insurance companies to follow up on unpaid or denied claims
Verify claim status, understand reasons for denials or delays, and take necessary steps to resolve issues
Accurately document call activities and update account information in the system
Work with healthcare providers and billing teams to gather necessary information for claim resubmission
Identify trends in denials and payment delays, and suggest process improvements to minimize issues
Meet individual and team performance targets, including call handling metrics and claims resolution rates
Handle sensitive patient information with confidentiality and comply with HIPAA regulations
Participate in training sessions to stay updated on payer policies, healthcare regulations, and process changes




Collaborate with team members to ensure smooth workflow and contribute to a positive team workplace

Qualifications:
Bachelor s degree
Previous experience in accounts receivable, medical billing, or a similar role in the US healthcare BPO industry
Strong understanding of healthcare terminology, insurance plans, and claims processing
Excellent verbal communication skills with a clear and qualified phone manner
Proficiency in using billing software, accounts receivable systems, and MS Office
Adaptable to work in Night shifts

Skills:
Strong interpersonal and communication skills
Active listening and empathy
Basic computer skills and familiarity with MS Office
Ability to work independently and as part of a team

Job Category: Voice Process

Job Location: Chennai

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📌 Ar Caller Chennai
🏢 AaNine Healthcare Solutions
📍 Chennai