Responsibilities
Responsible for ensuring timely and accurate processing of transactions within established guidelines.
Ensures day to day deliverables are met. Checklists are to be prepared and submitted to the next level on a daily basis.
Handles resolution of issue highlights issues to the supervisors/experts
Tracks trends within the daily deliverables (SLA/KRA) and work along with supervisor to enhance their processes / procedures knowledge.
Responsible for identifying and resolving problems within established guidelines
Expected to use some initiative but refer more complex problems to supervisors/experts
Works effectively as a team member but also independently
Working towards becoming proficient in all areas of the job
Running and creating formal reports. Creating and executing function specific reports.
Follows the incident/regulatory breach (operational risks) arising from processes reporting procedure with rigor
Requirements
Valuable oral and written communication skills are required
Basic Functional / Industry Knowledge is preferred
Analytical and problem solving skills are required
Working knowledge on MS-Excel
A College or University degree with at least 12 months of relevant work experience
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