Roles & Responsibilities
Customer Support & Troubleshooting: Handle inbound queries regarding slow internet, Wi-Fi connectivity, no-dial-tone issues, or service interruptions. Walk customers through step-by-step technical fixes.
Billing & Account Management: Answer questions regarding monthly invoices, process payments, adjust account plans, and explain charges.
Order Management & Provisioning: Assist global customers with current activations, SIM card requests, mobile number portability (MNP), and tracking equipment deliveries.
Sales and Retention: Upsell or cross-sell telecom products like fiber broadband upgrades, 5G plans, or international roaming packages. Retain existing customers by offering loyalty discounts or customized solutions

Preferred Candidate
Minimum 1 yr. experience in the International Voice Process.
Minimum 1 yr. experience in BPO domain.
Fluent English required.
12th grade can also apply.
Comfortable with Night shift.

Perks & Perks
Salary upto 5LPA
Attractive Incentives
Both Side Cab Facilities
5 Days Working
2 Days Rotational Offs

📌 International Voice Process Executive Noida
🏢 Tech Mahindra
📍 Noida