Strategic planning and business development
Study the market potential; Interact with customer to understand their business, product requirements, range and other service requirements
Set sales target as per VP- ops directive
Maintain outstanding store condition and visual merchandising standards.
Increase the business by formulating marketing strategy for showroom along with Showroom Manager and get it approved from HO
Ensure excellent customer relationship through continuous interaction and frequent business meetings, providing immediate attendance to customer requirement, proper grievance redressal, and ensuring customer satisfaction during every transaction
Sales Process
Continuously motivates sales team towards their targets, conduct periodic performance evaluation, reward positive performers and take corrective action for low performers
Follow and ensure the customer experience monitoring system to ensure utmost customer satisfaction in every point.
Reporting & MIS
Participate in daily sales meetings, product review meeting to decide on seasonality and trends; complaints review meeting; quarterly meeting with HO to discuss on sales projection, trends and other related things
Conduct periodical market survey and report head of operations for counter action
Study competitor activity on a regular basis and suggest action plan.
Participate in monthly Branch Sales Meeting to discuss the sales targets, current position and share minutes of the meeting with HO.
Other Activities
Hold responsibility along with AM / CC for the vault security protocols
Supervision of employee training and capacity building
Approve petty cash expenses
Conduct performance appraisals
Ensure employee compliance to organisational norms and requirements
Conduct weekly meeting and provide performance review for showroom employees
Key Result Areas:
Target achievement GDPSS.
Control over discounts / expenses and ensure profitability of the business.
Plan and execute BTL activities to improve business.
Have an eye on Competitors and increase the market share.
Safety & Security of the Store.
Develop a solid and motivate team.
Ensure both Customer & Employee retention.
Adhere to Company Policy & Procedures.