Role & responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer inquiries regarding products, services, and processes.
Resolve customer complaints efficiently and within defined timelines.
Escalate complex issues to the appropriate departments when required.
Maintain accurate records of customer interactions and transactions.
Meet quality standards and productivity targets.
Follow company policies, procedures, and compliance requirements.
Build positive relationships with customers through effective communication.
Provide timely updates and follow-ups on customer concerns.
Preferred candidate profile
Positive written communication skills (English)
Basic computer knowledge and typing skills
Problem-solving and multitasking ability
Attention to detail and customer-centric approach
Only Graduates can apply.
📌 Customer Support Executive Voice Process Kolkata
🏢 Capgemini
📍 Kolkata
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