Role Summary:

The incumbent of this role will be responsible for building, nurturing and optimizing the ecosystem for Sales Support & Customer Service across multiple asset classes with focus on Investment Products.

Key Responsibilities:
Branch Co-ordination and ownership of operations across all investment related products & Services offered by the Group.
Formulating & Executing processes in line with regulatory requirements and best in class standards to help CS executives navigate the flow across all transactions, Queries, Exception handling, Escalations, Reportings, Regulatory compliances etc.
Foster robust relationships with external (RTAs, Exchanges, AMCs, Payment Aggregators others) and internal stakeholders (Sales, Product, Finance Compliance) to ensure timely execution of tasks.
Monitor and guide in day-to-day branch activities to ensure adherence to standard operating procedures and service quality benchmarks.
Support branches during current product/process rollouts, ensuring proper communication, training, and documentation.




Continually explore potential areas of improvisation to increase effectiveness efficiency.
Guide and mentor junior branch support executives, allocating work and tracking productivity.
Cultivate strong people skills within the team to optimize query resolution.
Support in audits and compliance reviews by providing data, clarifications, and ensuring closure of audit points.
Ensure compliance with legal and regulatory requirements in all transactions across all products
Ensure adherence to company policies, processes, and best ethical standards.
Ensure world class service and quick turnaround time in customer query resolutions.
Personally manage or train CS for client servicing for Key Clients of the firm.

Preferred candidate profile
Graduate or MBA or equivalent
8 + years of experience in Investments operations. Experience in both Mutual fund & Other investment products is required.
Must have experience in team and stakeholder management.
Solid client management, communication and presentation skills.

📌 Associate Vice President, Customer Service & Support Mumbai Suburban
🏢 Epsilon Money Mart
📍 Mumbai Suburban