Location: Turbhe, Navi Mumbai
Employment Type: Full time
Job Summary:
We are hiring experienced Voice Inbound Executives for a leading BFSI process. The role involves handling inbound customer calls, addressing banking-related queries, and delivering high-quality customer service while complying with industry standards.
Key Responsibilities:
Handle inbound customer calls related to banking and financial services
Resolve customer queries efficiently and accurately
Maintain high standards of customer satisfaction and service quality
Adhere to process guidelines, compliance requirements, and call quality standards
Document customer interactions and update systems accurately
Eligibility Criteria:
Minimum 12 months of experience in Customer Service within Banking/BPO/BFSI
Graduation is mandatory
Versant Level 5 communication skills required
Robust verbal communication and interpersonal skills
Ability to work in rotational shifts