About CIBC:nnCIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the center of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities. Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.nnnnnAbout CIBC India:nnCIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.nnnnnWhat CIBC India Offers:nnAt CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.nnWe work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings,



wellbeing support, and MomentMakers, our social, points-based recognition program.nnOur spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwidennWe cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.nnnnnWhat Youll Be Doing (position summary):nnClient Servicing and Technology (CST) provides technology solutions and operational support to CIBCs business units, ensuring seamless service delivery and operational stability. The CST Change Planning team is responsible for managing and coordinating changes to enterprise systems, minimizing risks and impacts to business operations.nnAt CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.nnnnnHow Youll Succeed (responsibilities):nnEnsure standardized methods, processes, and procedures are used for all changes, facilitating efficient and prompt handling of changes and maintaining balance between the need for change and potential detrimental impact.Manage change requests by responding to CRs, ensuring all changes are properly categorized, risk assessed, prioritized, planned, tested,



evaluated, released, documented, and reviewed in a controlled and standardized manner.Analyze planning and deployment strategies for software/hardware changes, including installation/back out procedures, verification, business participation, change windows, and scheduling.Provide support to CST stakeholders to ensure awareness, adaptation, and consistency of CST processes. Analyze expedited change tickets to ensure compliance.Maintain a collaborative work setting and support team members to resolve organizational, operational, and process problems.Execute OE Risk and internal CST processes continually, raising potential operational risks identified through analysis of change records.Create and run reports in Jira and EasyBI for management consumption; present information in public forums as required.Maintain attention to detail in all change planning activities and documentation.nnnCross-Functional Relationships:nnCollaborates with CST team members, business stakeholders, and technology partners to coordinate change planning activities.Works with application owners, architecture teams, and infrastructure teams to assess and plan changes.Engages with risk management and compliance teams to ensure adherence to operational risk procedures.Interacts with management at various levels to present change analytics and reports.nnnCompliance Requirements / Responsibilities:nnAs an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.nnnAuthorities / Decision Rights:nnAs a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency .

📌 Intermediate QE - Change management-28614 (Hyderabad)
🏢 CIBC India
📍 Hyderabad