Client: OPTUMJoining Locations: HyderabadInterview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain RoundDrive Dates : Daily Walkin @ Artech HydDrive Timing : 10:00 AM to 1:00 PMOffice Addresses :Hyderabad Office:Artech InfosystemsPlot No. 118/1/14/C, Unit No. 332, 3rd Floor, DLF VC Silicon Towers, Kondapur, Hyderabad, Telangana – 500032We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.Key Responsibilities- Handle inbound customer interactions via chat with professionalism and empathy.- Understand customer issues and provide accurate and timely resolutions.- Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).- Document chat interactions clearly and accurately in internal systems.Required Qualifications- 0–2 years of customer service experience (chat support preferred).- Solid written communication skills in English.- Ability to manage multiple chat conversations simultaneously.Preferred Qualifications- Prior experience in chat-based customer support.- Exposure to healthcare, insurance,



or managed care processes.- Familiarity with CRM tools or chat platforms.- Excellent typing speed and accuracy.Educational Background EligibilityProcess only candidates with the following qualifications:- B.Sc.- B.Com.- B.A.- MBADo not process candidates with: B.Tech, M.Tech, MCA, or BCA qualifications.Typing TestTypingTest.Com – Complete a 60-second Typing Test.Candidates must agree to the following conditions before processing:- 6-month contract- Complete Night Shift- Rotational weekly offs- 100% Work from Office- No unplanned leave or NCNS (No Call No Show) cases will be entertained.- Extended break times without valid reasons will not be accepted.- No public holidays.- Candidates must adhere to all company policies and expectations.- Non-availability of company transport is not a valid reason for reporting late to work.- Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document).Client Benefits :The client will provide:- Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.- Meals will not be provided.- One month of training at the client site, after which candidates will move into production.

📌 Customer Service Representative (Nizamabad)
🏢 Optum
📍 Nizamabad