We are looking for a "ServiceNow Delivery leader " for our global IT services providerLocation: Pune/ Bangalore/ Chennai/Hyderabad20+ years of managing ServiceNow projectsExperience in ServiceNow (ITSM, ITAM, CSM, ITOM, IRM, CMDB)Key ResponsibilitiesLead and managelarge-scale ServiceNow delivery programsacross multiple clientsOwnend-to-end project lifecycle– from solution design to implementation and supportEnsure alignment withITIL best practicesand enterprise standardsOverseeprogram governance, risk management, and stakeholder communicationCollaborate with cross-functional teams includingarchitecture, consulting,
and operationsProvide strategic direction onServiceNow platform capabilities and roadmapMentor and lead high-performing delivery teamsRequired Skills & Experience20+ years of experience inIT services delivery, with solid exposure to ServiceNowProven experience leadinglarge-scale ServiceNow implementationsDeep understanding of:Incident ManagementProblem ManagementChange ManagementService Request ManagementConfiguration ManagementHands-on experience indesigning / customizing ServiceNow modulesStrong knowledge ofproject delivery lifecycle and methodologies(Agile / Waterfall)Experience working withcloud technologies and SaaS environmentsExcellentstakeholder management and communication skillsStronganalytical and consultative mindset