Overview:

We are seeking a seasoned Service Now Technical Lead to own the end-to-end design, development, and delivery of solutions across the Service Now platform—with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities.

The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

Responsibilities:

- 6+ years of hands-on experience with the Service Now platform, including 3+ years in a technical lead or solution architect role.
- Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.
- Robust development expertise in Java Script, Glide API, and core Service Now components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.




- Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, Integration Hub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).
- Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.
- Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).
- Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.
- Strong understanding of SDLC, Agile/Scrum, and Service Now Dev Ops practices (Update Sets, App Repository, ATF).

Requirements:

- Excellent communication, stakeholder engagement, and technical documentation skills.
- Bachelor's degree.
- Service Now Certification - Good to Have.

📌 ServiceNow Project Manager/Scrum Master (Chennai)
🏢 Nameless
📍 Chennai