- Experienced in leading complex applications preferably in cloud environment
- Experienced working with North American clients
- Experienced in Java, Spring Boot, DB, REST, Microservices
- Ability to understand solution design, work with the team and make recommendations
- Should be able to work with Solution Architect, Product Owner and BA to clearly understand business ask
- Experienced in Agile projects
- Experienced in Banking / Financial sector
- Strong Communication Skills
Responsibilities:
- Overall delivery management responsibility for all the software services delivery engagements (i.e. multiple projects and service offerings) for Personal and Business banking client (account) with large cross-functional, globally distributed team (typically 80-100 people).
- Responsible for the account realizing outcomes across delivery (quality and predictability), commercials (profitability/ gross margin), compliance (contractual, process and engineering) and engagement (customer satisfaction and people engagement).
- Co-owns account strategies and plans along with the account manager and the realization of identified account level goals and objectives.
- Establishes and implements effective program management and delivery governance framework for the account with the support of the delivery excellence teams and practices.
- Responsible for setting up recent delivery teams or projects for the customer in collaboration relevant stakeholder groups and the client organization.
- Manages senior stakeholder expectations with clear and timely communication and reporting, both internally and externally (customer organization and partners, if any).
- Ensures delivery health through periodic reviews and by extending proactive support and intervention to project managers/ leads.
- People management responsibilities for senior leads in the account; owns senior talent development and succession planning for the account.
- Manages escalations and supports senior leads in managing critical risks and issues in projects.
- Participates in senior hiring and managing the timely fulfillment of all open staffing/ people needs for the account working with the workforce management and talent acquisition teams.
- Trusted delivery partner for the customers who proactively engages with customers to enhance business value delivered through services and solutions.
- Change agent who drives continuous improvement journeys for delivery excellence, new capability development, cost savings/ gross margin improvement, efficient operations and improved customer satisfaction at the account and (or) the organization level.
- Provides thought leadership in one or more areas across delivery, methodology, technology or business domain