Experience- 7–10 Years

Location- Goregaon, Mumbai

Role Purpose

The Change Manager is responsible for governing the end-to-end Change Management process to ensure changes are planned, assessed, approved, implemented, and reviewed with minimal business disruption while maximizing change success rates.

Key Responsibilities

Change Governance

- Receive, review, and validate all Requests for Change (RFCs).
- Ensure completeness of change records, implementation plans, rollback plans, and testing evidence.
- Reject inappropriate or non-compliant RFCs.
- Validate risk, impact, and priority classifications.

CAB Management

- Schedule, facilitate, and chair CAB (Change Advisory Board) and ECAB meetings.
- Present and review changes with business and technical stakeholders.
- Drive approval decisions and document outcomes.
- Publish Forward Schedule of Changes (FSC).

Change Implementation Oversight

- Coordinate with application, infrastructure, network, database, and security teams.
- Monitor implementation activities and ensure adherence to approved schedules.
- Manage change conflicts and dependencies.
- Support emergency change execution when required.

Risk & Compliance Management

- Conduct risk and impact assessments.
- Ensure all approvals and governance requirements are met.
- Maintain audit-compliant change documentation.
- Ensure CMDB and related records are updated.

Post-Implementation Review (PIR)

- Conduct PIR meetings.
- Analyse failed and backed out changes.
- Identify process improvements and preventive actions.
- Track change-related incidents and service disruptions.

Reporting & Continuous Improvement

- Prepare weekly and monthly change governance reports.




- Monitor KPIs and trends.
- Identify opportunities to reduce failed and emergency changes.
- Continually improve Change Management processes.

Required Skills

- ITIL Change Management
- ITIL Incident & Problem Management
- ServiceNow ITSM
- Risk & Impact Assessment
- CAB Governance
- Stakeholder Management
- Change Scheduling & Coordination
- Excellent Communication & Presentation Skills
- Reporting & Service Governance

Qualifications

- Bachelor’s degree in engineering, Computer Science, Information Technology, or related field.
- ITIL Foundation certification preferred.
- ServiceNow knowledge preferred.
- Experience in enterprise Change Management environments.

Experience Requirements (Recommended)

Change Manager L3 / Lead Change Manager 7–10 Years

Key KPIs

- Change Success Rate
- Failed Change %
- Emergency Change %
- Change SLA Compliance
- CAB Effectiveness
- PIR Completion Rate
- Number of Change-Induced Incidents
- Audit & Compliance Adherence
- Schedule Adherence
- Stakeholder Satisfaction

Send your resume to [email protected] along with current CTC, expected CTC and notice period.

Job Types: Full time, Permanent

Ability to commute/relocate:

- Goregaon, Mumbai, Maharashtra: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Application Question(s):

- How many years of total experience do you currently have?
- How many years of experience do you have in Change Management?
- What is your notice period / LWD?
- Are you comfortable with the third-party payroll?
- What is your current CTC?
- What is your expected CTC?
- What is your current location?

Work Location: In person

📌 Change Manager (India)
🏢 RENOVISION AUTOMATION SERVICES PVT.LTD
📍 India