1. Taking care of the entire Front Office Management. Front Desk is a very important position in our organization as it is the first point of contact for the customers as all information related to their orders and delivery flows to customer from Front Desk only.
2. Ensuring that customers are greeted properly, treated well and their entire experience of purchasing from us should be awesome.
3. Interacting with customers and getting the forms filled up manually as well as in Tabs.
4. Taking calls and managing the interaction on official what’s app groups on regular basis.
5. Writing down all appointments from our Appointment portal.
6. Sending Thank You Messages to the clients, and sharing their garment picture after 10 days.
7. Taking tea/coffee orders and maintaining the record.
8. Ensuring cleanliness in the entire premises including the toilets. Make sure that entire showroom is properly clean and fragrant at all times.
9. Collecting Payments/ Delivery - If Client pays less than 50% advance,
get rest of the amount collected from client’s place and if the client requests for delivery at his/her place, make sure that it is done on proper time.
10. Order Management – If any order gets delayed, take extra time from the client according to situation.
11. Managing the CRM of the organization – all entries should be up-to-date and CRM should run smoothly in Asiana as well as KEDPL.
12. Managing the inward and outward Challan.
13. Act as a support system in managing the sales, handling the customers on the ramp as a fashion consultant, and wearing the outfits as required.
14. Arranging & managing the deliveries of the customers.
15. Proper notification of orders.
16. Proper Co-ordination with all team members in Asiana as well as KEDPL.
17. Making entries in the computer on daily basis.