1. ROLE OVERVIEW

The Telecalling & Query Executive – International Business will be responsible for handling customer enquiries, communicating with international clients through calls and other channels, coordinating product and pricing requirements, negotiating rates within approved limits, and ensuring timely and accurate responses to customer queries.

The role is primarily focused on query handling, customer communication, commercial coordination, and follow-ups, rather than direct sales generation.

2. KEY RESPONSIBILITIES

- Handle incoming product and customer queries from international clients.
- Communicate with customers through telephone calls, WhatsApp, email, and other communication channels.
- Understand customer requirements regarding product, quantity, specification, packaging, manufacturer, and delivery requirements.
- Coordinate with the procurement team/suppliers to check product availability and pricing.
- Obtain and compare supplier rates to prepare competitive quotations.
- Discuss and negotiate rates with customers/suppliers within the company's approved pricing and margin guidelines.
- Prepare and share quotations accurately and within the required turnaround time.
- Follow up on pending queries, quotations, and customer requirements.
- Maintain proper records of queries, quotations, rates, follow-ups, and order status.
- Coordinate with Procurement, Logistics, Accounts, and Documentation teams for smooth execution of confirmed requirements.
- Provide customers with timely updates regarding availability, pricing, dispatch, documentation, and other requirements.




- Escalate special pricing requests, unusual requirements, or commercial matters to the reporting manager.
- Maintain professional and positive communication with existing and prospective customers.
- Ensure all customer information and commercial discussions are properly documented.
- Support the team in converting genuine customer requirements into confirmed business, while keeping query handling as the primary responsibility.

3. REQUIRED SKILLS

- Good telecalling and customer communication skills.
- Robust verbal and written communication skills.
- Good negotiation and convincing ability.
- Ability to understand customer requirements and provide appropriate responses.
- Strong follow-up and coordination skills.
- Ability to handle multiple queries simultaneously.
- Good understanding of rates, margins, quotations, and commercial terms.
- Basic knowledge of MS Excel and MS Office.
- Good command of English; knowledge of additional languages will be an advantage.
- Professional and patient approach while dealing with customers.

4. QUALIFICATION & EXPERIENCE

- Graduate in any discipline; BBA/MBA or relevant qualification will be an advantage.
- 1–3 years of experience in telecalling, customer query handling, telesales support, customer coordination, or a similar role.
- Experience in pharmaceutical trading/export or international business will be preferred.
- Candidates with telesales experience who are comfortable with customer queries and rate negotiation can also be considered.

Pay: ₹9,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Tele calling & Customer Query Executive (India)
🏢 M Care Export
📍 India