Job Title - Product Success/Customer Support Executive

Location: Bengaluru

Job Type: Full-time, On-site

Experience: Minimum 2 years of experience

We are hiring a Customer Success Specialist with a strong technical and operational background and a customer-first approach to support our logistics tech clients. This role involves providing Service Support via Technical and Operational software and hardware support, conducting product demos, and ensuring high levels of client satisfaction through issue resolution and ongoing engagement.

Job Responsibilities

- Deliver prompt and effective technical support for GPS devices, logistics software, and mobile platforms.
- Conduct technical demos of products or new features to clients during onboarding or upgrade phases.
- Troubleshoot hardware/software functionality issues and provide resolution remotely or on-site.
- Handle incoming requests via phone, email, or in-person and ensure all support interactions follow service desk protocols.
- Document and interpret client-reported issues, offer resolutions, and escalate where necessary.
- Maintain SLA adherence and ensure consistent process conformity across client support operations.
- Identify critical situations and escalate them to the relevant stakeholders in a timely manner.
- Support field engineers and coordinate with internal teams to solve region-specific issues.
- Track and record installation and rectification data for reporting and continuous improvement.
- Maintain strong working relationships with key accounts through regular engagement and proactive issue management.
- Required Candidate Profile :
- Prior exposure to GPS/IoT installations or related field hardware setup.
- Strong troubleshooting skills with an ability to explain complex solutions in simple terms.
- Familiar with computer systems, mobile apps,



cloud platforms, and basic networking.
- Excellent communication skills (verbal and written) in English and Hindi.
- Experience in client-facing roles is preferred.
- Comfortable working in a rotational shift setup and flexible with work hours.
- Ability to handle multiple client accounts and resolve queries with a solution-oriented mindset

About company:

We are the tech behind how goods move across cities, ports, warehouses, and even borders. Since 2017, weve been building automation software and hardware that powers logistics for 5,000+ businesses, including DHL, CMA CGM, Samsung, LG, Dixon, Haier, Siemens, and ITC.
From GPS and Bluetooth locks to RTK and blockchain, our 8 products help companies reduce logistics costs by up to 15% by eliminating everyday inefficiencies, like pilferage, overbilling, fraud, and human error. Our platforms are used by over 100,000 people daily across India, Singapore, Germany, UAE, Qatar, Malaysia, Bangladesh, and the Philippines.
Some of our notable recognitions include the National Startup Award 2022, Startup of the Year Award by Entrepreneur India, Best Company by Internet 2.0 at Dubai Expo'22, Entrepreneurial Excellence Award from TiE and Lumis Partners, and the Leadership Excellence Award from Economic Times. Lynkit has also been recognized by Silicon India as one of India's top startups, CIO Insider as India's Top 10 Blockchain Startups and Top Startup in India by KPMG Global Tech Innovator Challenge. Adding to our journey of milestones, Lynkit is proud to be a recipient of the NASSCOM Emerge 50 Award 2025.
Headquartered in Delhi with teams across Gujarat, Maharashtra, West Bengal, Karnataka, and Haryana, were growing quick and scaling faster

Pay: ₹400,000.00 - ₹600,000.00 per year

Perks:

- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Success Specialist (India)
🏢 Lynkit
📍 India