Service Advisor – Roles & Responsibilities (Automobile Dealership)

1. Customer Handling

- Greet customers professionally and understand their vehicle service/repair requirements.
- Explain the service process, estimated time, and expected cost.
- Maintain good customer relationships and ensure customer satisfaction.
- Handle customer complaints and coordinate for timely resolution.

2. Vehicle Inspection & Job Card

- Conduct initial vehicle inspection with the customer.
- Identify service and repair requirements and prepare accurate job cards.
- Record customer complaints, vehicle condition, mileage, and additional requirements.
- Obtain customer approval before carrying out additional repairs.

3. Coordination with Workshop

- Coordinate with technicians and the workshop team for vehicle diagnosis and repairs.
- Monitor job progress and ensure vehicles are completed within the promised delivery time.
- Follow up on pending parts, repairs, and technical issues.
- Ensure proper communication between customers, technicians, parts and billing teams.

4. Estimation & Billing

- Prepare service/repair estimates and explain them to customers.
- Obtain approval for additional jobs and expenses.
- Verify that all completed jobs are properly recorded before billing.
- Explain the final invoice and charges to the customer.

5. Vehicle Delivery

- Ensure the vehicle is properly inspected before delivery.
- Explain the work completed, parts replaced,



and maintenance carried out.
- Ensure customer concerns have been resolved before handing over the vehicle.
- Coordinate vehicle delivery as per the committed time.

6. Follow-up & Customer Satisfaction

- Follow up with customers after service.
- Collect customer feedback and address concerns.
- Work toward improving customer satisfaction and repeat service visits.
- Promote periodic maintenance and relevant service packages.

7. Sales & Business Development

- Identify additional repair and maintenance requirements.
- Promote genuine parts, accessories, extended warranty, AMC/service packages and other dealership offerings.
- Achieve assigned service revenue, labour, and upselling targets.

8. Documentation & Reporting

- Maintain accurate job cards and customer records.
- Update service status in the dealership/DMS system.
- Prepare daily and periodic reports related to service bookings, pending vehicles, revenue and customer complaints.
- Ensure compliance with dealership and manufacturer service procedures.

Key Skills Required: Customer handling, communication, automobile/service knowledge, problem-solving, negotiation, DMS/ERP knowledge, and ability to coordinate with workshop and customers.

Pay: ₹18,000.00 - ₹25,000.00 per month

Perks:

- Cell phone reimbursement
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Service Advisor (India)
🏢 Balaji Mahindra agencies and industries
📍 India