JOB DESCRIPTION – CRM EXECUTIVE

Company: Bhavya Gems & Jewels
Location: Sitapura, Jaipur
Experience: 3–5 Years
Industry: Jewellery Manufacturing

Job Summary

We are looking for an experienced CRM Executive with 3–5 years of experience in the jewellery industry to manage customer relationships, orders, follow-ups, and coordination between customers and internal departments.

Key Responsibilities

- Manage customer enquiries, orders, and regular follow-ups.
- Maintain customer records, order status, and CRM data.
- Coordinate with Sales, Production, CAD, Dispatch, and Accounts teams.
- Track orders from order confirmation to production and final dispatch.
- Prepare quotations, order details, and customer-related reports.
- Handle customer queries and ensure timely resolution.
- Follow up on pending payments, deliveries, and customer requirements.




- Maintain daily/weekly MIS and CRM reports.
- Ensure accurate and timely updating of CRM/software.
- Maintain strong relationships with existing customers and support repeat business.

Required Skills

- 3–5 years of relevant experience in the jewellery industry.
- Valuable knowledge of jewellery order processing and customer handling.
- Excellent communication and follow-up skills.
- Good command of MS Excel and CRM software.
- Strong coordination and problem-solving abilities.
- Good knowledge of jewellery products, terminology, and processes will be preferred.

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person

📌 CRM (India)
🏢 Bhavya Gems & Jewels
📍 India