Pune, Maharashtra
Job Summary

- 6 months to 1 year of experience supporting Active Directory and Intune Company Portal. • Basic knowledge of problem resolution, troubleshooting, and escalation practices. • Ability to communicate complex technical concepts clearly in writing and verbally. • Strong customer service, listening, and client interface skills. • Ability to use diagnostic tools to resolve access, application, and network-related issues. • Understanding of FIS applications, procedures, and support practices is preferred. • Self-motivated approach to learning new technologies and improving support delivery. • Strong teamwork, problem-solving, and critical-thinking skills. • Enthusiasm for providing high-quality technical support in a fast-paced environment.

Key Responsibilities

- Provide technology support and assistance to resolve desktop, workstation, application, account, and network-related issues. • Perform installations, repairs, upgrades, backups, account provisioning, de-provisioning, and routine maintenance activities. • Support Active Directory and Intune Company Portal-related requests, including account maintenance and access troubleshooting. • Deliver effective customer service in a 24x7x365 production support environment, including rotational on-call and holiday support as required. • Use strong listening, probing, communication, and troubleshooting skills to understand and resolve client issues. • Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues in a heterogeneous environment.



• Document, track, monitor, prioritize, and escalate incidents and service requests in the ticketing system to ensure timely resolution. • Maintain password security, data integrity, and file system security for the desktop environment. • Communicate technical information clearly to both technical and non-technical audiences. • Handle support through phone, chat, and offline channels while maintaining quality and professionalism.

Skill Requirements

DSS, Active Directory, Windows

Other Requirements

- 6 months to 1 year of experience supporting Active Directory and Intune Company Portal. • Basic knowledge of problem resolution, troubleshooting, and escalation practices. • Ability to communicate complex technical concepts clearly in writing and verbally. • Strong customer service, listening, and client interface skills. • Ability to use diagnostic tools to resolve access, application, and network-related issues. • Understanding of FIS applications, procedures, and support practices is preferred. • Self-motivated approach to learning new technologies and improving support delivery. • Robust teamwork, problem-solving, and critical-thinking skills. • Enthusiasm for providing high-quality technical support in a fast-paced environment.

#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-

📌 Administrator - Desk Side Services, AMT Asset Management Software (Pune)
🏢 HCLTech
📍 Pune