Role description

"Key Responsibilities: • Experience with Dell & HP laptops, HP network printers, iPhones MAC" • Excellent technical troubleshooting skills in windows11 MacLinux. • Ability to install hardware components peripherals on OEM laptops & desktops in a business environment. • Reviewing, resolving and closing tickets in the ServiceNow queue. • Arrange for repairs by vendors OEM and external repair facilities as necessary. • Performing moves, adds and changes of software and hardware for all endpoints. • Diagnose, resolve and follow through on computer malfunction. • Installation/troubleshooting software in systems and equipment problems or malfunctions. • Identifying causes and recommending solutions. • Excellent technical troubleshooting skills windows11 MacLinux. • Ability to install hardware components peripherals on OEM laptops & desktops in a business setting. • General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying. Qualifications and Experience: • Degree or coursework in computer studies and/or information technology. • Good telephone and interpersonal skills is a must. • Ability to troubleshoot and resolve hardware & OS problems on endpoints • Exposure to Windows OS Mac OS & Linux; in depth knowledge of Windows10 11 and Microsoft Office products. • Ability to install hardware components peripherals on OEM laptops & desktops in a business environment. • General knowledge of AD, DNS and DHCP, as well has how to create file share structures and network computers together into a companywide domain.



• Have an understanding of networking concepts and practice. • General knowledge of Windows OS deployments (MECM) which includes OS image creation, capturing & deploying. • Awareness of EDR solutions & patching • Experience with Dell & HP desktops and laptops, HP network printers, iPhones MAC" • Experience MS Intune & O365 Skills and Attributes: • Strong interpersonal and communication skills • Highly motivated with the ability to comprehend complex issues rapidly and aid in producing technically credible solutions • Good timekeeping for projects and required deadlines • Ability to multi-task – such as projects requiring opposing skills and work environments • Ability to prioritize tasks and workload • Clear precise attitude with methodical attention to detail • Telephony soft skills • Mentoring and training of co-workers at all levels of competence

Skills

Active Directory, Microsoft Intune, ServiceNow, Windows, Customer Support, Microsoft Office, Production Support, Ticketing Systems

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Desktop Support Engineer (India)
🏢 UST
📍 India