Role Overview

The CRM Assistant Manager will be responsible for managing customer relationships and ensuring a smooth customer journey from booking to apartment handover for high-rise luxury residential projects. The role involves coordinating with internal project teams, addressing customer queries and concerns, monitoring commitments, and ensuring a high level of customer satisfaction throughout the project lifecycle.

Key Responsibilities

- Manage customer communication from booking to handover.
- Handle customer queries, complaints, and service requests promptly.
- Coordinate with project teams for timely resolution of customer issues.
- Manage apartment inspections, snagging, and handover activities.
- Maintain CRM records, customer data, and MIS reports.
- Track customer commitments, payments, documentation, and follow-ups.
- Conduct regular customer updates on project progress and milestones.




- Ensure high standards of customer satisfaction and service quality.
- Support the CRM Manager in process improvement and customer engagement initiatives.

Requirements

- 4–7 years of experience in CRM/customer relations, preferably in real estate or construction.
- Experience with high-rise luxury residential projects is preferred.
- Strong communication, interpersonal, and coordination skills.
- Positive customer handling and problem-solving abilities.
- Proficiency in CRM software and MS Office.
- Strong follow-up skills with attention to detail.
- Ability to coordinate effectively with multiple internal and external stakeholders.

Pay: ₹50,000.00 - ₹70,000.00 per month

Benefits:

- Health insurance
- Provident Fund

Work Location: In person

📌 Assistant Manager - CRM (India)
🏢 GHR Lakshmi Urbanblocks Infra
📍 India