Position

Travel Consultant / Travel Executive

Key Responsibilities

- Communicate professionally and confidently with customers through phone calls, WhatsApp, email, and other communication channels.
- Contact and follow up with clients using the leads provided by the company.
- Understand customer requirements and provide suitable travel packages, flights, hotels, transportation, sightseeing, and visa services.
- Handle customer inquiries and provide accurate information regarding travel services, prices, requirements, and procedures.
- Follow up with potential clients regularly and convert leads into confirmed bookings.
- Prepare and maintain all necessary travel-related documents and client records.
- Handle visa application documentation, including collecting, checking, organizing, and submitting required documents.
- Assist customers with visa requirements, application forms, supporting documents, and application status updates.
- Coordinate with clients regarding passports, photographs, bank statements, insurance, hotel bookings, flight bookings, and other required documents.
- Prepare quotations, itineraries, invoices, booking confirmations, and other travel documents.
- Coordinate flight, hotel, transportation, sightseeing, and tour bookings as required.
- Maintain proper records of customer information, leads, bookings, payments, and visa applications.
- Follow up with customers after bookings and provide assistance whenever required.




- Maintain qualified relationships with customers and provide excellent customer service.
- Achieve assigned sales and lead-conversion targets.
- Perform other duties related to travel consultancy and customer service as assigned by management.

Required Skills

- Excellent communication and customer-handling skills.
- Good spoken and written English.
- Hindi/Punjabi or other languages will be an advantage.
- Good knowledge of travel, tourism, visa procedures, and travel documentation.
- Ability to make professional sales calls and follow up with leads.
- Good computer and documentation skills.
- Ability to work independently and as part of a team.
- Positive attitude, professional appearance, and customer-focused approach.
- Previous experience in a travel agency or visa consultancy will be preferred.

Working Hours & Weekly Off

- Working Hours: 9:00 AM to 7:00 PM
- Working Days: Monday, Wednesday, Thursday, Friday, Saturday & Sunday
- Weekly Off: Tuesday
- The employee is expected to report to work on time and complete assigned responsibilities during working hours.
- Any leave or absence must be approved by management in advance.

Performance Expectations

The employee will be expected to maintain good customer communication, regularly follow up on assigned leads, complete travel and visa documentation accurately, provide excellent customer service, and contribute towards achieving the company’s sales and business targets.

Pay: ₹8,000.00 - ₹10,000.00 per month

Work Location: In person

📌 Travel Consultant cum customer service (Ambala)
🏢 Travel World
📍 Ambala