Position: Customer Support

Location: Mumbai (Worli)

About the Company:

Knya is India’s leading online medical apparel brand. The brand was founded in 2021 by husband-wife duo, Vanshika and Abhijeet Kaji. The vision of Knya is to fill in the gap of functional and fashionable medical apparel for the medical industry across the country at multiple levels.

Knya has raised seed funding, led by DSG Consumer Partners, with participation from the promoter family of Narayana Health and Cipla Health amongst others. Since inception, Knya products have been delivered to 900+ cities and 200+ medical institutes across India.

About the role
We are seeking a motivated and enthusiastic Entry-Level Customer Support Agent to join our dynamic team. The ideal candidate will possess excellent communication skills in both English and Hindi and have at least one year of experience in a customer support role. This position involves providing exceptional support to our customers, addressing their inquiries, and ensuring their satisfaction with our products and services.

Key Responsibilities:

- Respond to customer inquiries via phone, email, and chat in a timely and skilled manner.
- Provide accurate information about products, services, and policies.
- Resolve customer issues and complaints efficiently,



aiming for first-contact resolution.
- Document and track customer interactions using our CRM system.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Collaborate with team members and other departments to enhance the customer experience.
- Identify trends and provide feedback to improve customer support processes.

Qualifications:

- Minimum of 1 year of experience in a customer support role.
- Proficiency in English and Hindi, with strong verbal and written communication skills in both languages.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Empathetic and patient attitude towards customers.
- Familiarity with CRM software and support tools is a plus.

Preferred Skills:

- Experience with Shopify, Uniware, Contaque Verve, Limehchat, Simpliy360.
- Previous experience in apparels industry.

Apply now by sharing your resume at [email protected] to join our team.

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Application Question(s):

- What is your current salary?
- Are you comfortable with Worli location?

Work Location: In person

📌 Customer Service Representative (India)
🏢 Knya
📍 India