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Comprehensive medical, dental, and vision plans to keep you and your family healthy.

Flexible PTO

Enjoy a healthy work-life balance with our generous and flexible paid time off policy.

Career Growth

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Inclusive Culture

Be part of a diverse team where everyone's voice is heard, respected, and valued.

Desktop Support Engineer

Experience: 1-2 Years Type: Full Time

About the Role

We are looking for an IT Support Engineer / Desktop Engineer to provide on-site technical support for end-user systems, network infrastructure, and IT assets. The candidate will work to ensure smooth IT operations, system performance, and timely issue resolution.

Responsibilities

End-User Support & System Maintenance

- Provide L1/L2 support for desktops, laptops, printers, and peripheral devices
- Install, configure, and troubleshoot operating systems (Windows/Linux) and business applications
- Handle user issues related to login/access, email (Outlook/Microsoft 365), and software installations
- Monitor and check system performance; assist end users in resolving performance-related issues
- Install, upgrade, and configure workstations as per company standards




- Set up and maintain peripherals such as printers, scanners, and biometric devices
- Ensure all systems are properly configured, secured, and compliant with organizational policies

Troubleshooting & Technical Support

- Provide support for hardware, software, and network-related issues (L2 level, escalating when required)
- Diagnose and resolve LAN/Wi-Fi connectivity and network performance issues
- Perform basic checks and troubleshooting on routers, switches, and firewalls
- Creation of Rules in Firewalls to Allow and Deny traffic
- Troubleshooting of network port and IP accessibility issue
- Coordinate with ISPs and external vendors for network and internet-related issues

Hardware Support

- Diagnose hardware faults including RAM, HDD/SSD, and other components
- Perform desktop and laptop hardware upgrades and replacements
- Ensure all IT equipment is maintained in good working condition

Asset Management & Compliance

- Track and maintain IT asset inventory (hardware and software)
- Manage software licenses and ensure compliance
- Ensure systems are updated with patches, antivirus, and security configurations
- Follow company IT policies, standards, and security guidelines

Skills Required

- Solid knowledge of Windows and/or Linux operating systems
- Basic to intermediate understanding of networking (TCP/IP, DNS, DHCP)
- Hands-on experience in desktop/laptop troubleshooting and hardware support
- Ability to diagnose and resolve system performance issues
- Good communication and coordination skills

Apply Now : [email protected] | Call : (phone hidden)

📌 Desktop Support Engineer (Karnataka)
🏢 Enaviya
📍 Karnataka