Core Responsibilities

- Monitored CCTV surveillance systems, IP cameras, NVR/DVR devices, and network health dashboards to ensure maximum system uptime.
- Performed L1/L2 troubleshooting for CCTV systems, camera connectivity, recording issues, and network-related incidents.
- Diagnosed and resolved technical issues involving IP cameras, NVRs, DVRs, PoE switches, and basic network connectivity.
- Monitored device health, storage utilization, bandwidth, and video quality to proactively identify and resolve system issues.
- Handled system alerts, incidents, and service requests while ensuring timely resolution and SLA compliance.
- Logged, updated, tracked, and closed technical incidents using ticketing and incident management systems.
- Coordinated with field engineers for CCTV installation, maintenance, commissioning, and in office fault resolution activities.
- Performed CCTV configuration, firmware upgrades, camera resets, remote troubleshooting, and preventive maintenance.
- Traveled to vessels/ships for CCTV installation, commissioning, maintenance, and technical support whenever required.

📌 NOC Support Engineer – CCTV (Mumbai)
🏢 AMBC Technologies
📍 Mumbai