About Us

Samjin Global Logistics India Pvt. Ltd. is a newly established Korean freight forwarding company in India. We provide international Ocean Freight, Air Freight, Customs Clearance, and integrated logistics solutions.

We are seeking an experienced Customer Service & Sales Support Manager who is excited to grow with a start-up organization and play an important role in customer management, quotation preparation, and business support.

Key ResponsibilitiesCustomer Service & Account Management

- Manage day-to-day communication with customers and provide professional customer service.
- Respond to customer inquiries regarding freight rates, schedules, documentation, and shipment status.
- Maintain strong and professional relationships with existing customers.
- Understand customer requirements and coordinate with internal teams and service providers to provide appropriate solutions.
- Follow up on customer requests and ensure timely responses.
- Handle customer complaints and coordinate with relevant parties to resolve issues efficiently.
- Support customer retention and develop long-term customer relationships.

Quotation & Pricing

- Prepare and provide freight quotations for Ocean and Air shipments.
- Collect freight rates from shipping lines, airlines, overseas agents, transporters, and other service providers.
- Prepare quotations based on customer requirements and company pricing guidelines.
- Compare and analyze freight rates and local charges.
- Follow up on quotations and customer inquiries.
- Maintain and update freight rate and quotation records.
- Support management in identifying new business opportunities and improving quotation competitiveness.

Management / MD Support

- Assist the Managing Director (MD) with day-to-day business and customer-related matters.
- Support the MD in preparing quotations, reports, customer information, and business-related documents.
- Assist with customer meetings, follow-ups, and business communication as required.




- Coordinate and follow up on tasks assigned by management.
- Support the MD in developing current customers and maintaining existing customer relationships.
- Assist management with market research, competitor information, and freight market updates when required.

Requirements

- Minimum 10 years of experience in Freight Forwarding, Customer Service, Sales Support, or a related logistics field.
- Good understanding of Ocean and Air Freight services.
- Experience in preparing freight quotations and coordinating freight rates.
- Experience in customer management and business communication.
- Good understanding of international freight forwarding and logistics processes.
- Excellent communication skills in English.
- Proficiency in Microsoft Office, especially Excel.
- Strong communication, coordination, and follow-up skills.
- Self-motivated, proactive, and able to work independently.
- Strong problem-solving and interpersonal skills.

Preferred Qualifications

- Experience working with Korean customers or Korean freight forwarding companies is an advantage, but not mandatory.
- Experience in customer service, quotation/pricing, or sales support within the freight forwarding industry.
- Experience supporting a Managing Director or senior management.
- Experience working in a start-up or newly established organization.
- Good understanding of the Indian freight forwarding and logistics market.
- Strong customer relationship management skills.

What We Offer

- Opportunity to join a newly established Korean logistics company.
- A key role in building the company's customer service and business support functions from the beginning.
- Opportunity to work closely with the Managing Director and take ownership of important responsibilities.
- Career growth with increasing responsibilities.
- Competitive salary based on experience.
- Friendly and collaborative working environment.

Applicants are required to specify their expected monthly salary in their application.

Pay: From ₹50,000.00 per month

Work Location: In person

📌 Freight Forwarding Customer Service (Nungambakkam)
🏢 SAMJIN GLOBAL LOGISTICS INDIA
📍 Nungambakkam