- Order Verification: Confirm cash-on-delivery (COD) orders, pin codes, and shipping details to reduce returns.
- Customer Support: Resolve delivery issues, track missing shipments, and handle product questions via phone or chat.
- Sales & Upselling: Promote special offers or new product lines to past online buyers.
- Vendor/Seller Support: Help onboard current merchants or assist existing sellers on the platform.
- Data Logging: Maintain updated CRM records of daily call outcomes, customer feedback, and query resolutions.
Required Skills
- Communication: Clear verbal skills in local languages or English depending on the target market.
- Computer Literacy: Basic data entry, Excel, and e-commerce dashboard navigation.
- Problem-Solving: Patience and clear conflict-resolution skills when managing frustrated customers.