Job Title: Service Engineer

Department: Service

Location: Bangalore (Travel to customer locations)

Experience: 1 - 3 years

Eligibility: Diploma/ITI or Bachelor’s degree in Electrical, or Electronics

Job Summary:

To travel to customer locations for machine installations, service support, and complaint resolution. The role is responsible not only for technical problem-solving but also for maintaining strong customer relationships and representing the company's image professionally. Must have own Two-wheeler with a valid licence. Travelling allowance will provide by company.

Key Responsibilities:

Customer Support & Communication:

- Assist customers in operating machines and using company services.
- Communicate professionally via phone, email, or in person.
- Provide technical advice and ensure customers understand maintenance procedures.
- Encourage customers to opt for Annual Maintenance Contracts (AMC).

Problem Resolution:

- Diagnose issues thoroughly to identify root causes and prevent recurrence.
- Aim to resolve service tickets within 24 hours.
- Solve issues remotely or over the phone when possible.

Product Knowledge:

- Maintain complete knowledge of all machines, accessories, spares, software, and services offered.
- Support sales team with product demonstrations and automation-related applications.

Documentation & Reporting:

- Keep daily records of service visits and customer interactions—either in physical format or ERP (when available).




- Share visit updates and technical insights with the service manager and relevant sales staff.
- Report competitive intelligence, technical feedback, or operational issues noticed at the customer site.

Customer Conduct:

- Remain calm and qualified, even in difficult customer situations.
- Avoid confrontations, abusive language, or unethical behavior.
- Report any customer abuse or disputes to the service manager.

Integrity & Ethics:

- Do not engage in manipulative practices, such as tampering machines for spare sales.
- Collect payments (if applicable) honestly and report immediately to the service and accounts teams.
- Never use unauthorized or unprofessional methods for service tasks.

Sales Support:

- Provide input to sales teams to avoid miscommunication or misquoting.
- Share a list of recommended spares during installation and encourage customers to stock them.
- Help in payment follow-ups during visits.

Application & Demonstration:

- Conduct application marking on samples based on customer needs.
- Record application demo videos (with customer’s consent) and share them with the marketing team.
- Collect defective parts for internal analysis or exhibitions when needed.

Benefits:

- Cell Phone reimbursement
- Competitive Salary
- Provident Fund
- Paid leaves and Statutory benefits (as applicable)

Share your CV at:

[email protected] I [email protected]

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Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Service Engineer (India)
🏢 Stamp'it Robotai & Solutions
📍 India